Privacy

glu.tv is two things that want very different amounts of data. The directory of films collects very little. glu studio, where you sign in and make things with AI, has to keep more, so it gets most of this page. There are no ads and we don't sell your data.

Who this covers

"We" means ykeo Pty Ltd, the Australian company that runs glu.tv and glu studio. Privacy questions, requests about your information and complaints go through the contact form: choose "Privacy or my data".

Traffic: Google Analytics 4

We run GA4 to see whether anyone's watching, and what they watch. It runs on the glu.tv directory and nowhere else, and glu studio doesn't load it at all. When it loads, your browser connects to Google, so Google receives your IP address. GA4 uses it to work out your rough location and, by Google's account, doesn't store it.

GA4 is the only analytics that uses cookies on the directory. Outside the EU, UK and Switzerland, we also use Cloudflare Web Analytics, which uses no cookies, to measure visits and page speed. When we ask about cookies, we also keep an anonymous daily count of how many visitors were asked and what they chose, with no cookie or identifier and without storing anything on your device.

There are no ad pixels, nothing that follows you around other websites, and Google signals (the setting that links analytics to Google accounts for advertising) is off. None of it gets sold. We don't respond to Do Not Track signals.

Films and thumbnails

Films play in YouTube's own player, embedded from its nocookie domain, which cuts down the tracking YouTube would otherwise do. It doesn't switch tracking off altogether. The player loads only when you press play. Once a video starts playing, or if you're signed into a Google account, Google's own privacy policy takes over for that part. We don't see what YouTube collects and we don't store it.

Film covers load from the video platforms' own servers, so they receive your IP address and browser details. We get nothing back from them.

The contact form

Use the form and we get what you typed into it: your name, your email, the reason you picked, your message, and the YouTube link and tools if you're submitting a film. It goes to our inbox, which is run by Google, and we keep it for up to 24 months. We use it to reply to you, not to add you to a list. If you submit a film, we also keep your name, email, country and message with the film's record. Cloudflare Turnstile checks you're not a bot, which sends Cloudflare details about your browser and visit, and an email delivery service carries your message to our inbox.

The Reel: a weekly email

The Reel is a free weekly email listing new films in the genres you pick, for people 18 or older. It's run by ykeo Pty Ltd and is separate from glu studio. You give us your first name, email address and genres, and nothing goes out until you confirm by email. We send it because you agreed to, and you can withdraw that at any time.

We keep your details and a record of your consent, including your country, which we work out when you sign up. Each email carries a small tracking image that shows whether you opened it, and we record which links in it you click, and when. If you don't confirm, we delete the request after 48 hours. If you unsubscribe, we delete your details and click history after 24 months, keeping only what stops us emailing you again. An email delivery service and a bot check on the sign-up form handle your details on our behalf. Every Reel has a link to change your genres or unsubscribe, and you can use the contact form to see or delete what we hold.

glu studio: what we hold

glu studio is invite-only while it's in beta. You sign in with Google, Discord or an emailed link, and from then on the studio keeps a record of you and of what you make. Most of it is visible under My account, where you can also download it.

We use this to run your account, make and store what you create, keep credits straight, keep the studio secure and within its limits, answer you, and improve the studio, including by looking at how it is used (prompts and settings). We don't sell it.

AI generation and our AI provider

The images, video and voice in glu studio are made by AI models that our AI provider runs in Singapore. When you start a job, we send our AI provider what the job needs: your prompt and settings, any photos, video, audio or documents you attached, and for a product ad the text the script is written from.

So your content leaves Australia. Our AI provider handles it under its own terms and privacy policy, and its automated content checks can refuse a request. We use only its Singapore service, and you can ask us through the contact form how long it keeps inputs and outputs. Under the Australian Privacy Principles (APP 8) we have to take reasonable steps to make sure an overseas recipient handles your information properly, and in most cases we stay accountable if it doesn't. If you'd rather not send something to our AI provider, don't put it in a job.

Voice cloning

To use your own voice for a voiceover, you record or upload a short sample and tick a box saying it's your voice, or that the speaker has agreed. We store the recording in your files and send it to our AI provider to create a voice that only speaks lines you type. We keep a record of your consent: your account, the time and the version of the wording. A voice can be a biometric identifier, which the Privacy Act treats as sensitive information, so we only do this with your consent. Deleting a voice removes it from our AI provider and from our records. The original recording stays in your files until you delete that too.

Where your files live

Everything you upload, and everything glu studio makes for you, is stored with our hosting provider, Cloudflare. Each file has a long random address. Nobody can guess it, but anyone who has the address can open the file, because the address is the key, not a password. Share links work the same way, so share them only with people you're happy to have the file.

Who else receives data

Each of them handles data under its own privacy policy. Beyond this we share nothing, except where the law requires us to hand something over.

Where your data goes

Your data goes to Singapore (our AI provider) and to the United States and other countries where the companies in the table above operate. Cloudflare runs a global network, so your data may be handled in many countries. We are reviewing the safeguards for these transfers.

Cookies and browser storage

If you add glu.tv to your home screen, a service worker keeps copies of the site's pages and fonts on your device so they open quickly. It holds no account details and doesn't track you. None of this is used for advertising or to follow you across other sites. The analytics cookies listed under Traffic are separate and follow your choice.

Emails

We email you what is needed to run your account, such as sign-in links, invites and replies, and notifications about your own account that you've switched on. We send marketing email (news, tips, new skills) only if you tick the box when you sign up or switch it on under My account, Notifications; the box is not ticked for you. Every marketing message will carry an unsubscribe link. Our emails carry a small tracking image that shows whether they were opened, and studio emails record whether links in them are clicked. The Reel is separate and described under The Reel: a weekly email.

Our team chat gets a notice when you join the waitlist, sign in, ask for credits or leave a rating, including your name and anything you wrote. Your email, location and IP address aren't sent.

Credits and payments

During the beta we add credits to accounts ourselves, and nothing is sold, so we hold no payment details. Before credit packs open we'll update this page to name the payment provider and say what it receives. We'll keep the credit records, and for purchases the records that tax law requires us to keep.

How long we keep things

If the law requires it, or there's a legal dispute, we can pause a deletion or an account erasure. Links you've already shared keep working until you remove them.

Age

glu studio is for people 18 or older, and you confirm that when you first sign in. We don't check ID. If we find an account belongs to someone under 18, we'll close it. The directory isn't aimed at children either.

Your rights

We handle personal information in line with the Australian Privacy Principles, whether or not the Privacy Act strictly applies to a business our size. You can ask what we hold about you, ask us to correct it, and ask us to delete it. In glu studio, My account, Privacy and data lets you download your profile, creations and files and delete your account yourself. Otherwise use the contact form and we aim to reply within 30 days. If you're unhappy with how we've handled your information, tell us first. If we haven't sorted it out, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

If you're visiting from the EU, the UK or Switzerland, you can change your analytics choice with "Cookie settings" at the foot of any page. The GDPR and UK GDPR also give you the right to access, correct, erase, restrict and move your data, to object to how we use it, to withdraw consent, and to complain to your local data protection authority (in the UK, the Information Commissioner's Office).

Changes to this page

When this page changes in a way that matters, we'll update the date at the top and tell glu studio members and Reel subscribers.